FAQ's

My appliance stopped working?
Please contact the salon you bought the appliance from. If you have purchased online please contact us via email.

Do you accept returns?
National Beauty will only replace and honor product warranties for Hot Tools® products purchased online. 

Please note: Items that need to be returned to our warehouse should be done at your own expense. We do not accept returns nor give refunds for items that have been opened and used (unless they are faulty).

Hair tools are considered a hygienic product and cannot be returned or exchanged once they have been opened. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of our customers. This is an industry standard and other hair tool companies do not allow opened items to be returned for the same reason.

What is the warranty on my appliance?
Depending on your model number.  Our Limited Warranty offers a one year warranty.  

How do I know if my product is dual voltage?
You will find this information on the outside of the packaging. 

How long is the cord on my appliance?
Our cords are 8 ft. long or 9 ft. long.  

Where can I find the model number on my product?
This information can be found on the handle of the appliance, or on the back of the product.  For hair straighteners it will be between the handles.

Is my appliance UL listed?
This information will be on the outside of the packaging.
*Depends on the model number.

What is ceramic?
Emits gentle, far-infrared heat.  The cuticle is not over-heated which helps protect hair integrity and minimize damage.

What is Ion?
Dries hair faster.  Negative ions reduce the size of water droplets and add moisture into hair.  Prevents frizz, adds volume and make hair soft and shiny.

What is tourmaline?
Retains natural moisture for superior shine.

What is titanium?
Even heat distribution and is corrosion-resistant.